FAQ (English)

My Account

1. How do I create an account? (sign up/ with Facebook or Email)

To sign up, just tap on the Profile “Me” icon on the collage gallery (the third button on the bottom of the APP page), and it should first lead you to “Enter PicCollage” and bring you to the login/ sign up page.  Choose to either login using Facebook, or sign up using an email addressYou can also tap the button on the right top corner, this will lead you to the “Setting”.  By tapping on “Log in to PicCollage”, it will take you to the “Log in with Facebook” or the “Sign up with email” pageBy creating an account, you agree that you are at least 13 years old and agree to the Terms of Service (http://cardinalblue.com/tos) and acknowledge that you have read the Privacy Policies (http://cardinalblue.com/privacy). Once you create an account you can share to multiple social networks from Pic Collage to all the other social networks that  you have.
Please refer to the image below for further instructions.
My Accounts 1

2. How do I log in/ log out my account ?

To log in (sign in) your personal account, please go to Profile and tap “Enter PicCollage,” you can also go to Explore- Following and tap “Enter PicCollage,” or on Setting (upper right button on Profile) you can log in to PicCollage too. You can access your account through “Heart,” “Respond” a collage, and “Follow” one user as well.
Please refer to the image below for further instructions.

-To log in

My Accounts 2.1

-To log out

My Accounts 2.2

3. How do I change my user name? (display name)

To change your username, tap on the Settings icon on the top-right corner of your profile page and select “Edit account info”.  You can edit your username there.
Please refer to the image below for further instructions.
My Accounts 3

4. How do I change my password? (forget/reset password)

To change/ update password Tap “Me” and go to the settings (on the right top corner of “Me”), then choose “Edit account,” you will see “change password” under “Done”. Or there is a button “OMG Forgot Password!” under the Login button on the settings page. Try tapping it and it will help you reset your passwordOr, you can also go to this page to reset your password: http://pic-collage.com/password_reset/new
Please refer to the image below for further instructions.
My Account 4

5. How do I set my account to private?

To keep others from seeing your profile or the collages you post, you can set your account to Private:
           1. Go to your Profile
           2. Tap on the upper right icon and select Settings
           3. Edit account info
           4. Under “Who can view your profile?”, you can choose Only Me (Private)
Please refer to the image below for further instructions.
My Account 5

6. How do I enter Pic Collage with different Facebook account?

Your PicCollage account is synced with your Facebook App and account on your device. To log in with a different user, please log in to the Facebook App using the account you want to change it to ->  Re-launch PicCollage -> Settings -> Tap on the Connect button next to Facebook -> Login. Or you can log in with an email registered account for Pic Collage, but for sharing to Facebook, you would still need to log in with the Facebook account you want to share with

7. How do I delete my account?

To delete your account from PicCollage, please try this:

1. Go to app Settings
2. Edit account info (the top option in Settings)
3. Tap on the red “Delete account”
4. “Yes, I’m sure”

Please note that once the account is deleted, your collages under the Profile will be deleted as well.

Please refer to the instruction collage as below.

8. How do I restore purchased stickers ?

Go to Profile (bottom-right tab) and Settings (top-right icon) and scroll down to the bottom of the page and tap the link that says “Restore purchased items”.  This should restore all the stickers that you have previously purchased using the same iTunes account.
Please refer to the image below for further instructions.
My Account 8

9. How do I disable Push Notifications?

           iOS: To turn off Push Notifications, please go to device Settings => Notifications => Pic Collage and then                  switch off the notifications for our app. Please refer to the image below for further instructions. My Account 9            Android: To turn off Push Notifications, please go to PicCollage Settings => scroll down to Notifications                  => switch OFF

10. [Android] Higher resolution

To have higher resolution on photos from the gallery, please make sure the High resolution option is turned ON:
          1. Go to Settings
          2. Make sure the High resolution is turned ON
The image quality should be better after the collage is saved/shared.

11. [iOS] School Settings

We have just added a “School Settings” feature.  Go to your iPad/iPhone’s Settings page and scroll down to PicCollage. Under “School Settings”, you will see two options: – Allow Photos from Web – Allow Social Features You will be able to turn both of those OFF to disable the Explore tab and also the “Photos from Web” feature if you are concerned about students searching for inappropriate content through this.  Note that the Photos from the Web search is set at the maximum level of security (Safest Mode) by default.

12. [iOS] Get access to Photos from Library

To get access to your photos in library, please try this: On your device, go to Settings => Privacy => Photos => PicCollage, and switch it “ON”. Re-launch PicCollage and you should be good to go!

13. How do I change my profile picture?

To change your profile picture, you need to go to your profile “Me”, the right button at the bottom of PicCollage page. Tap on your current profile picture, then two options will appear: take a picture, or choose from library.

14. Password link is not working

If you can’t click on the URL from the email for changing your password, please try to copy and paste the URL to your browser to see if it works.

15. Switching Facebook Accounts

The account is synced with the one of your Facebook app on the device.

To log in with a different user, please log in the Facebook app using the account you want to change to ->  Re-launch PicCollage -> Settings -> Tap on the Connect button next to Facebook -> Login.

16. How do I change my username?

[iOS]
To change your username, please tap on the Settings icon on the top-right corner of your profile page and select “Edit account info”.  You can edit your username there.

[Android]
To change your username, please tap on the Settings option from the menu list, on the upper left corner, and select “Edit account info”.

17. Create account using Email

When you tap on “Sign up”, you have an option to sign up using Facebook or Email.  Choose the email option.  Please let us know if you have problems signing up with your email.

18. Forgot Password

Do you see a OMG Forgot Password! link under the Login button?  Try tapping it and it’ll help you reset your password.

Or, you can also go to this page to reset your password:
http://pic-collage.com/password_reset/new

Create and Edit

9. How do I edit borders of pictures (change borders) ?

To edit the border of any photo, just tap the photo and select “Border”. You can either change the color of the border or turn it off completely (no border). You can also add shadows to your photo.

If you want the border and shadow settings to be applied to all the photos, just tap on “Apply to All”.

When you’re done, tap “Done” and your border options will be stored as default for the next time you pull a photo into your collage.

Please refer to the instruction collage as below.

10. How do you create a collage in landscape mode?

Currently the only way to create a collage in landscape mode is to rotate your photos to face the direction that you want. We may add the landscape collage editing feature in the future.

11. How do I edit photo (aviary)?

To edit photos/ pictures you added on your canvas, just double tap on the photo/picture, then choose the first option of the menu- “Edit Photo.”
You can apply 10 different effects to the photo, include cropping the photo to quadrilateral and drawing on the picture.After applying any of the editing function, tap “Apply” on the right conner of the box, and tap “Done,” then your picture will be successfully edited.Please refer to the instruction collage as below.

12. How do I adjust the size of photos/ stickers?

To adjust the size of your photos, use two fingers to pinch a photo to make it smaller, or stretch the photo with two fingers to enlarge it, the same method can be applied to stickers
We also have a Help Page which teaches you how to use different gestures to arrange the pics in a collage. To get to the help page, please go to your Profile Settings and tap Help.  You can scroll down to view all pages of the Help tutorial.

13. How do I delete/ remove scraps (picture/ stickers/ text) on my collage?

To delete a picture/text/sticker, you can flick it with your finger or drag it to the trash can. If you want it back, just tap the trash can, which is located on the top-right corner of the collage-canvas page.
We also have a Help Page which teaches you how to use different gestures to arrange the pics in a collage. To get to the help page, please go to your Profile Settings and tap Help.  You can scroll down to view all pages of the Help tutorial.

14. [iOS] Straighten photos

On iOS devices, to straighten your photos, try shaking your phone.  If you want to undo, just shake it again.

15.  The limited number for adding photos

Pic Collage provides a limit of 30 “scraps” (that’s what we call it – “scraps” include images both from library and web, and text boxes). The reason for this limit is that when you go beyond it, and add shadows or clip it, the performance of the app is reduced and becomes laggy and slow. We are being a bit conservative with the 30-scrap limit and definitely plan to increase it soon.

16. Is there auto-save function on Pic Collage?

Pic Collage has this auto saved function for the users after you share to any platform.

17.  Saving error on Android devices

If there’s an error message shows up when you try to save the collage, please try this:
           1. Go to Settings
          2. Scroll down to High Resolution option
          3. Switch it OFF. Also make sure there is enough storage on your device, and save again to see if it works.

18. How do I set a picture as background?

For making a picture be the background of your collage, you can just double tap on the picture, and there will be a menu popping out, by tap “Set as Background” the picture would be set.Please refer to the instruction collage as below.

19. [Create] I cant find my previous collages since the new update on Android

Please make sure you’ve updated the app to the latest version on Google Play, and you can find your previous collages in the “My Collages” section.  Please try this:

1. Tap on the three-line icon on the upper left corner next to the app icon (or you can just swipe from left on the screen)
2. There will be a list showing up from the left
3. Choose the “My Collages” option
4. You will see the collage gallery, where the previous collages are stored.
5. Just swipe to left/right to view all the collages you’ve made.

Share and Explore Collages

3. Respond and Comment on a collage (Explore/ Profile)

To respond a collage, you can tap in one collage first and tap on the icon resembles as conversation bubble on the left corner, then you are able to respond to the collage you selected by adding texts, adding stickers or adding pictures via different sources just like making another new collagesYou can also tap the number indicator of likers and responses on the right corner of each collage, then you will be led to responses list, on the list there is a collage with “+ tap to respond,” by tapping it you can respond the collage too. This process is applicable on any collages from Home (following feed), interesting feed, other users’  profile and your own profile.
Please refer to the instruction collage as below.

4. Save Collages (Explore/ Create/ Profile)

iOS: For saving collage on Explore and Profile, instructions are as below. To save a collage to your library, first tap into the collage like, then tap the “…” button on the left corner, and tap “share to…,” inside there is an option of “save to library.” Tap on it  and the collage will be saved to your library.For saving from Create page, instructions are as below. To save a collage to your library from your Create page, tap the button on the right corner and you can see the option of “save to library.”
Android: To save to gallery, please tap on the Share icon on the lower right corner of the collage canvas, and select Save to Gallery.
Please refer to the image below for further instructions.
Share and Explore 4

5. How do I email a Collage (Explore/ Create/ Profile)

To email the collage, please first make sure an email account has been set up on your device.On your on “Create” page, just tap on the Share icon on the lower right corner of the collage canvas, and select Send by Email. On Explore (interesting feed/ following feed) , just tap on “…” on the left conner, then tap “share to” and choose “Email”, the mailing page will show. (same method for mailing collage from your Profile)
Please refer to the image below for further instructions.
Share and Explore 5

6. How do I delete/ remove a collage from my profile (Me)?

To remove a collage post from your Profile:
iOS devices: Go to Profile -> Tap on the collage you want to delete -> Tap on the “…” icon at the bottom -> Others -> Delete collage.
Android devices: Go to Profile -> Tap on the collage you want to delete -> Tap on the Setting button, and select Delete.

7. How can you tell who has liked your collages?

To view who likes your collage, please tap into the collage => tap on the number of likes on the lower right corner => tap on the number of Likes above the responses again.

8. How do I get my collages between different devices?

To share collages between different devices, we suggest that you can register an account on Pic Collage, and by uploading your creations on your profile, and download Pic Collage on all your devices, you are therefore able to get the collages you have made.

9. How can I remove the piccollage watermark?

 To remove the watermark from the collage, please do this: 1. tap on the Share icon on the lower right corner of the collage canvas 2. scroll down to the second section and switch OFF “Add Watermark” option 3. there should be a Remove Watermark pop-up 4. tap on “Unlock for $1.99 (please note that you will be charged $1.99 for having the control of watermark) When it’s unlocked, you will be able to switch ON/OFF the watermark from every collage.

10. Why is the watermark still enabled after I paid?

If the payment to remove watermark has been made previously, you shouldn’t be charged again. If you are seeing the popup again, please try this: 1. Tap on the Unlock button 2. There will be a dialogue showing up asking you to Buy or Cancel 3. Tap on the Buy button 4. If you’ve made the payment once before, there should be a dialogue showing that you will make the purchase for “Free” this time. 5. Just tap on OK to activate the switch, and you won’t get charged again.

Social Features

1. Follow/ unfollower a user and check followers

To follow a user, just tap on the user’s profile picture on the upper right corner, and go to their profile page. Tap on “Follow me!/ Following” beside the user’s profile picture then you can start following or stop following someone. You can also follow/ unfollow people through “Find-Friend-Popular” page, and tap follow/ following button beside the user names. On your own profile page, beside your profile picture, you can check who is following you as well as who you are following,  you can also follow/ unfollow users there.
Please refer to the image below for further instructions.
Social Features 1

2. How to check followers and following users?

For looking up your followers, you can go to your profile. There are two numbers beside your profile picture. The right one is the people who are following you, the left one is the people that you are followingIf you want to check  your followers or who you are following, please just tap on each number, and the users will show on the page! Please refer to the image below for further instructions. Social Features 2

3. How do I search for collages or users?

To search for collages,  go to Explore, tap the magnifier icon on the upper right corner and type in the keyword of the collages that you are interested inTo search for users, you can follow the same method as search collages on Explore or you can also tap “Find Friends” on Explore- Home (following feed) or go to Profile “Me”, and tap on Settings (top-right corner), and use “Find Friends” here to search for users by entering usernames.
Please refer to the image below for further instructions.
Social Features 3

4. How do I create a contest collage?

To get the chance to start your own contest, you have to add “contest” into your collage caption. Then you will get the opportunity to be selected and put into contest section.
Please refer to the image below for further instructions.
Social Features 4

5. How do I see who has “hearted” or responded/commented on the collages?

To see others’ responses/comments just tap on the number at the right down corner of any collage, at the bottom right corner of the collage is hearted/ responded, you will see two numbers, one is the number of responses, the other is the number of people hearted, by tapping on them you can see who has responded or hearted the collage.
Please refer to the images below for further instructions
.Social Features 5.1

Social Features 5.2

6. [Featured] How do I get my collage featured?

To have the chance to get featured, please share the collage to PicCollage, and we might feature your collage. We are looking forward to see your creative/funny/beautiful collages on Pic Collage 😉

7. [iOS] What is the “Explore” icon for?

When you tap the “Explore” icon on the lower left corner of the gallery page, it brings you to the PicCollage “Wall” where we display all the PicCollages that were shared to PicCollage.  You can see the collages made by the others by tapping on the “Featured” tab, view the collages made by the users you are following by tapping on the “Home” tab. It’s to give people inspiration and ideas on how to create fun and interesting collages. So if you want your collage to be displayed there, just share your collage to PicCollage! 🙂

8. [Android] What are “Home” and “Featured” for?

When you tap the “Home”/”Featured” option on the menu list, it brings you to the PicCollage “Wall” where we display all the PicCollages that were shared to PicCollage.  You can see the collages made by the others by tapping on the “Featured”, view the collages made by the users you are following by tapping on the “Home” tab. It’s to give people inspiration and ideas on how to create fun and interesting collages. So if you want your collage to be displayed there, just share your collage to PicCollage! 🙂

 9. How to block responses/users?

1. To block certain response from your collage, please refer to the collage below:

[iOS]

[Android]

 

2. To block users:

We are working on a way to implement this.
Currently, you can switch yourself to Private, so other users will not be able to see your profile and follow you.  To set the account as private, please refer to the article:  “How do I set my account to private?”

 

Other Q&A

1. Does PicCollage have a desktop version?

Unfortunately, no. So far we are only available on Android or iOS mobile devices
If you have an iPhone/iPad/iPod-Touch, you can download it from the App Store by searching for “Pic Collage”:http://itunes.apple.com/us/app/piccollage/id448639966?mt=8
If you have an Android device, you can download it from the Google Play store by searching for “PicCollage”, or go to this link: https://play.google.com/store/apps/details?id=com.cardinalblue.piccollage.google

2.How do I print the collages?

There are two ways to print the collages.
                1. Save the collage to your library/gallery of your device and connect to the                      printer around you.
                2. Purchase a postcard that automatically prints and ships your collage to                         anyone around the world for $1.99. (On Create book) Just tap on the “Share”                   icon (bottom-right) and select “Send Postcard”.

3. How much is it to print & ship a PicCollage postcard?

A postcard is $1.99 to anywhere in the world.

4. Postcards related questions

If you have any questions regarding to sending the postcards besides the price (ex. address, statusetc), you can mail to team@sincerely.com. There will be people answering your questions.

5. How do I report a collage?

To report any collage that is an inappropriate creation on Pic Collage, please tap the third button “…” at the left corner, and select other option to “Report Collage” to help us flag inappropriate content.

6. How do I get the URL of the collages?

To get the URL of the collages you want, tap the share button to find the “Copy Link” button. You will have a link to your collage that you can share to anyone anywhere.
Please refer to the image below for further instructions.
  Other Q:A 6

 

(7) PicCollage for schools

Thank you for using PicCollage in class!

Here are some information when using PicCollage in school:

1.  Students can use PicCollage without creating an account.

To create a collage, just simply hit the Create tab, and the collages can be saved to device library as well.  Creating/saving collages doesn’t require any account setup.

2.  Students must be 13 years or older to create an account on PicCollage.

On iOS devices, we have School Mode for students under 13 years old.  When the School Mode is ON, students can create and save collages without being able to access any social functions.

To turn on the School Mode, please refer to this article:
https://piccollage.uservoice.com/knowledgebase/articles/277902–11-ios-school-settings

For further information, please visit our TOS here:
http://cardinalblue.com/tos

 

(8) If I don’t have an account, will my photos be shared with others?

If your collages are only saved to your Library/Gallery without being shared to anywhere else, they are private and won’t be seen by others.

(9) [Android] Share photo reminder

On Android, you will see the “Share this photo on PicCollage” reminder after a certain number of photos are taken by the camera.  By tapping on this reminder, you will be able to open PicCollage and start to edit the photo directly.

However, if you want to turn it off:

1. You can tap on the “Don’t ask me again” in the notification
2. Or, you can turn it off from the app Settings -> Share photo reminder -> switch it OFF

(10) How to print a collage?

To print out a collage, please tap on the “Print Greeting Cards” options on the Share menu, and place your order!

135 comments

  1. I use Pic Collage on my ipad and when I try to type something, it types it word by word underneath each other, instead of in a normal line.
    So
    it
    does
    this.
    Really need a solution for this please?

    • Hi there, you should be able to easily widen the text box by putting one finger on each side and pulling outward. This should fix the problem and make it so the text shows up normally.

  2. Hi, my search engine is horrible after the update on the kindle fire. I tried looking for a transparent file of a dress and it came up with random photos of cartoons and puppies? Used to work well but now I have to use google images to download and add anything, which is bad because it usually takes a long time for the photo to appear in my camera roll on the kindle fire. any fixes?

  3. Hi there, I clicked into the pic collage app today and the app has logged my account out by itself. I can’t remember my username or password. All of my collages are all gone now and I needed them. Help.

  4. When I create and save a collage it looks good then from my photos on my phone I post it on Facebook and it looks blotchy like on there but looks fine on my phone. Am I doing something wrong?

  5. hey um when I go to explore ad then to home I cant see what other people are posting, also when I try to delete my collages it wont delete. what do I do????

  6. How come every few weeks now, there’s a glitch like when I refresh the explore page on the home tab nothing happens, even after a week(which is IMPOSSIBLE), one of my friends experienced this,too. Help!

  7. “Image cannot be loaded at this time. Choose another image.” This is the message I get when I try to use pictures on my camera roll. Please help!

  8. There is this glitch currently, where as soon as you get to the share part, when you try to put in a caption, it CRASHES. Plz Fix!!😢😢

  9. Hey, I’ve been having trouble uploading my collage. I’ve tried around 5 times already but still nothing D: It comes up with the ‘shared!’ message at the top of the screen after I try to send it, however when I check my account page the new collage is not there. I spent a lot of time on this collage, any way it can be fixed?

  10. I love pic collage!! I’ve used it for over (2) years. Tonight in the middle of “creating” the fm screen went totally black. Nothing will bring it back. Not “tapping” or swiping. HELP!

  11. Hi I have an Samsung galaxy J1 and I love your app its just that it won’t give me a respond option and I can’t even see what people comment on mine I’m not sure if I’m doing it wrong or that it just doesn’t have it so PLEASE PLEASE HELP ME!!!

  12. I keep getting a message that reads ‘Some images are still loading….please wait. I’ve waited 2 hours, Same message. Uninstalled app and re downloaded. Same thing is happening. It was totally fine yesterday :/

    • Hallo Everyone at Piccollage. I absolutely love this app! Could you maybe give me more tips how to optimize pictures to remove their backgrounds? When I search for some pics, I add png afterwards,and often I get pics without backgrounds, but not everything I wanted do this. 2. How do I get the transparent pics that I see users use. When I see something on the searches, I use it, but I do not know how to search for transparent pictures specifically.. Is there another abbreviation I should use after my words are entered in the search line? 3. Is there any possible way to get more pictures saved in the ‘collected’ file? Thanks so much!😀👍💐

      • Hi! To search for transparent images, simply add “transparent” to your search (for example, “donut transparent”) and you should get a lot of options without backgrounds. 🙂 Currently there’s no way to get additional photos in the “Collected” file – sorry about that!

  13. I’ve just downloaded pic collage on my new iPad, and when I search for a web background they all come up as landscape so you don’t get the full background on your page When you select one. Don’t have this problem on my phone app though!

  14. I have the Android app I love it except YOU CANT COMMENT PLEASE ENABLE COMMENTS SOON PLZ IM TIRED OF GETTING SPAMMED WITH COMMENT NOTIFICATIONS AND NOT BEIBG ABLE TO REPLY TO THEM THIS MAKES ME SO ANGRY!!!!!😠

  15. What’s wrong with the web search now? First it was because of Google. Now that it’s Bing I thought it was fixed but almost every search I try it starts to show a variety of images then suddenly disappears and displays the message ” no search results for” whatever it was I was looking for. If I’m really quick and I click on something I can use it in my collage. But I only have a fraction of a second then everything is gone and it’s very frustrating.

  16. I have just installed your app and done a collage and was asked to share on Facebook which I did and got a msg saying it will be posted how long does it take as it’s not on my wall yet and I don’t want to post it twice

  17. On my iPad, I’ve had friends login to their own accounts before. Im logged into my own acc but still receive nonafications from my friends’ accounts even though I never log into them. But the nonafications don’t show up in the app on the activity page. Please find a solution because I don’t want to continue seeing these alerts that aren’t mine! Thank you so much for everything you do. (and getting me featured) I really appreciate that.

  18. I paid to have the watermark removed (verified charges to my bank account) however the watermark is still there.I selected “I already purchased, please restore” and get “Sorry, we can’t find any purchased items.”
    I’m logged in as myself, exited and relaunched the app but no luck. How can I correct this?

  19. Hi when I save my collages, it saves as a video! I am on a Samsung tablet and it is getting a bit frustrating because I use this app to make collages for my blog! Please Reply!

  20. Hello!! I have an iphone and have noticed that PicCollage has suddenly been using up a TON of my storage!! I’m doing the same things I have since I got the app in February, and now it is up over a gigabyte of storage! I have tried deleting and reinstalling the app but it just keeps getting worse! Do you know why this could be happening to me?

  21. Hi!!How am i supposed to put a link on PicCollage so that the person i am texting this to can visit the website straight from the collage?

    • Hi there! You can have multiple text boxes. Once you are finished with one, simply tap the “+” sign and tap “Text” and this will allow you to start a new text box. While there isn’t a way to edit to font of certain words within a single text box, you can create separate text boxes with different fonts and arrange them however you’d like 🙂

  22. hi how do i got about applying the overlays that are free to my photos, this is an amazing app however i can seem to utilize all of its affects and its driving me crazy.

    • Hi there, you can easily download any of our free sticker packs and add those to your collage. You can also use the web search tool to search for “Overlays,” “Transparents” or terms like that, and you should see a lot of fun options to add to your collage that way!

  23. Hi, I work with schools that have parents using PicCollage to create half and full-page yearbook ads. We need the ad to a certain size at high resolution (300dpi) in order to print correctly without pixellation. Unfortunately they are too small at the current size and I’m trying to help parents troubleshoot. Is there a way to change settings to specify size or resolution of a collage?

  24. Hello, on my daughters iPhone 4s, Pic Collage stopped working. She will open it, but then it will kick her off the app before she can access anything. Do you know why that might be happening?

  25. Is there an option to upgrade the app as a whole? What I mean by that is pay one time and have watermarks removed and all features unlocked for life, instead of paying for each item individually.

    • Hi Leah, there’s an option to remove the watermark and remove all ads, which costs $1.99. When you go to share a collage, you will see a button that says “Remove Watermark and Ads”. Tap that button and confirm the $1.99 charge and you will no longer see the watermark or ads. However, there is no option to upgrade to make all sticker packs and backgrounds available. Those must all be purchased separately. Hope this helps!

  26. I’m recent switched from iOS to android and now my purchased stickers or collages are not showing on my account? Any fixes for this?

    • Hi there, unfortunately purchased items cannot be switched directly. However, you can ask for refund on previous device first and buy those items again on new device. For a refund, Android users can give us their transaction ID to support@piccollage.com and we can refund you directly, while iOS users need to apply through iTunes. We hope this helps! Please send a message here with any further questions! http://bit.ly/1i9MUHP

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